AI automation
Your busywork, handled by AI — with humans in control.
Leads, emails, chats and DMs flow in from everywhere. We connect them to one AI core that sorts, replies, books and updates your CRM — and escalates to a person whenever it should.
Workflow 01
Business process automation services
Connecting your tools so repetitive work — data entry, handoffs, reminders — runs on its own.
How this workflow runs
An illustrative example of a workflow we can build. No real data is processed here; your version is designed around your tools.
- TriggerNew web form lead submitted
- Check email/phone format; match against existing CRM contacts.
- Add company and source data from the form and UTM tags.
- Assign owner by service interest and region.Branch: If budget field is empty → send a short qualifying email first.
- Post a summary to the sales channel and create a follow-up task.
- OutcomeLead lands in the CRM with an owner and a due task — no manual copy-paste.
Workflow 02
Helpdesk Automation Services Powered by AI
AI triage, routing, and suggested replies for support tickets, with humans in the loop.
How this workflow runs
An illustrative example of a workflow we can build. No real data is processed here; your version is designed around your tools.
- TriggerCustomer emails support
- AI tags the ticket: billing, technical, or general, plus urgency.
- Look up matching help-center articles and the customer’s recent orders.
- AI drafts an answer citing the article it used.Branch: If confidence is low or customer is upset → skip draft, escalate to a human.
- An agent approves, edits, or rewrites before sending.
- OutcomeAgents start from a sourced draft; sensitive cases go straight to people.
Workflow 03
Chatbot Customer Service Powered by AI
Website and messaging chatbots that answer common questions and escalate the rest.
How this workflow runs
An illustrative example of a workflow we can build. No real data is processed here; your version is designed around your tools.
- TriggerVisitor opens website chat
- Ask what they need; detect pricing, booking, or support questions.
- Respond only from your FAQs and service pages.
- Offer to collect name and email for follow-up.Branch: If the question is outside approved content → offer a human handoff.
- Send transcript to your inbox or helpdesk.
- OutcomeCommon questions answered any time; everything else reaches your team with context.
Workflow 04
Instagram Bot Services
Automated Instagram DM replies, lead capture, and handoff to your team.
How this workflow runs
An illustrative example of a workflow we can build. No real data is processed here; your version is designed around your tools.
- TriggerSomeone comments a keyword or sends a DM
- Send the requested link or info by DM.
- Ask one or two short questions (e.g. location, interest).
- Save the conversation and answers as a lead.Branch: If they ask for a person → notify the account manager.
- Remind the team to reply within business hours.
- OutcomeComment and DM interest turns into tracked leads instead of missed messages.
AI receptionist
Call handling, booking, summaries, and human escalation — shown as a scripted demonstration.
- Caller: Hi, I run a dental practice in Cardiff. Can you help with missed calls?
What it does: answers, qualifies, books into real availability, summarises, and escalates to a human. Call recording disclosure and consent are configured per country.
Have a workflow in mind?
Tell us what’s repetitive. We’ll sketch the automation on the call.